Booking Terms & Conditions
All payment must be made by wire transfers or deposits to our bank account. For wire transfers we recommend to use TransferWise which has less commission and a more accurate and transparent exchange rate.
Initial Booking Payment:
A 30 % must be paid in order to secure a booking.
Promptly after receiving your deposit, we will send you a booking packet with the following materials: detailed information about the ride; the suggested packing list; and the consent, waiver and indemnity form which you have to sign and send it back.
Final Payment:
We send an invoice for the final 70% payment approximately 70 days before the ride begins, and payment is due 45 days before the ride. We reserve the right to cancel any reservation for which payment is not received by the due date.
Prices:
The prices listed on this website are in U.S. dollars, and are based on double occupancy. We reserve the right to adjust prices when circumstances beyond our control — like fluctuating exchange rates — cause significant changes in the prices. We guarantee the ride price at the time you pay the deposit.
Date Change:
Once confirmed on a ride, changes are only possible by mutual agreement if the adjustment does not cause extra costs or hardship to other parties.
Refund Policy:
Deposits are not refundable or transferable. We will refund 50% of the final payment if notice is given 31 days or more before the trip begins. No refund will be given for cancellations 30 days and under. Refunds of final payments are not possible for Custom Rides.
Single Supplement:
The price for each ride is based on shared occupancy. The availability and necessity of paying a single supplement varies from ride to ride. If you are traveling solo and wish to share accommodations, we make every effort to find a roommate (always of the same gender). On some rides if you are willing to share and no roommate materializes, the single supplement is not required. On other rides the single supplement is required for anyone who does not have a roommate. A single supplement is always required for participants who specifically request single accommodations.
Non-rider Companions:
Non-rider companions are welcome on many of the riding holidays. The price, logistics, and non-riding activities vary from ride to ride. Call us for details and suggested destinations.
